Our Clients

Our Clients

Our clients are medium to large size organizations that rely on their business processes and use  computer systems for their record keeping.  Our clients typically are looking to improve the quality of service to their customers, to lower the costs of doing business or to demonstrate best in class corporate governance.

We expect that companies that are moving to outsourced supply chain manufacturing and companies in transition to greater use of Web services for integration will benefit from our analysis.

Managers often ask questions about the processes in their organizations such as:

  1. What is the average/minimum/maximum throughput time of cases?
  2. Which paths take too much time on average?
  3. How many cases follow these routings?
  4. What are the critical sub-paths for these paths?
  5. What is the average service time for each task?
  6. How much time was spent between any two tasks in the process model?
  7. How are the cases actually being executed?
  8. Are the business rules, policies and regulation being obeyed in practice?
  9. How many staff members are involved in a case?
  10. What is the communication and dependencies among those staff members?
  11. How many transfers happen from one role to another role?
  12. Who are important people in the communication flow?
  13. Who subcontracts work to whom?
  14. Who work on the same tasks?

Process mining is designed to answer these questions.

Contact us to arrange for consultation about how we can optimize your business processes.

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