KPIs

Our insights are aimed to improve operational processing. THe types of improvement can Redesign current processes to skip redundant or non value adding activity Adjust – adjust current processes to accommodate temporary change Intervene – management intervention may be appropriate for discovery of a pattern of non-compliance such as a case work has violated policy or a customer to consistently operates out of the tolerance of commercial contracts Support – Often management insight will allow training to be reframed to meet...

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Mapping Processes

Mapping Processes

  It is no coincidence that we use the term mapping to describe cartography and business processes. ASK a child – or even an adult – to draw you a plan of their house or apartment, and you will discover how hard it is to give an objective account of these familiar spaces. We could walk around them with our eyes closed, and we are surprised to find how hard it is to set them down on paper with correct proportions and alignments; we know the hall turns left at this point, but we discover we are not sure how it hugs the kitchen...

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Workflow Patterns

Workflow Patterns

Human intelligence can’t resist classifying things. It is a fundamental human approach to a problem. One pioneer in this field was Dutch IT professor Wil van der Aalst at Eindhoven University of Technology at his website on Workflow Patterns.

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MBWA Management by walking about

MBWA Management by walking about

Do you remember the time when consultants would tell managers to understand their business better via observation? This has always been good advice after all it comes from the early pioneer W. Edwards Deming. So, we talking about a proven classic with an impressive track record. He said, “If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realise they have one in the first place.” Today, a modern computer-centric company needs some assistance to...

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Hybrid systems

Perhaps this post should just be called “the problems with spreadsheets“. People which hybrid ICT systems make use simple financials package that is not fully integrated to inventory. In some such cases the systems integration layer is provided by spreadsheets. many companies have found that there are a number of challenges in this approach. Control of business rules in macros, auditioning, documentation and backup are all potential points of failure. By the way, I am not talking about the Six Sigma people who use Minitab; just...

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